Privacy Policy

1. Introduction

I-Pro Solutions ("we", "us", or "our") is committed to protecting the privacy and personal data of our users. This Privacy Policy describes how we collect, use, store, and share your personal information when you use our website at iprosolutions.co.in and any related services. This policy is published in compliance with the Digital Personal Data Protection Act, 2023 (DPDPA 2023) of India.

By accessing or using our services, you consent to the collection and use of your information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Types of Personal Data Collected

We collect the following categories of personal data:

• Identity Data: Full name, date of birth, nationality, father's/spouse's name, photographs, and identity proof documents (PAN, Aadhaar, Passport, Voter ID)
• Contact Data: Email address, phone number, postal address, billing address
• Business Data: Company name, CIN, GSTIN, business type, director/partner details, registered office address
• Financial Data: Bank account details (for refund purposes), payment transaction records, UPI IDs
• Technical Data: IP address, browser type and version, device information, operating system, referral source, pages visited, and time spent on pages
• Communication Data: Content of emails, chat messages, and callback requests sent to us
• Document Submissions: Identity proofs, address proofs, incorporation documents, MOA/AOA, and other regulatory filing documents you upload for service processing

3. Purpose of Data Collection

We use your personal data for the following purposes:

• Service Delivery: Processing your IP registration, company incorporation, compliance filings, DSC issuance, and other professional services
• Regulatory Compliance: Filing applications with government authorities (MCA, Trademark Registry, DPIIT, MSME portal, GST portal, FSSAI, etc.) as required by law
• Communication: Sending service updates, application status notifications, renewal reminders, and responding to your queries
• Payment Processing: Processing service fees, government fee payments, and issuing invoices and receipts
• Marketing: Sending promotional communications about relevant services (only with your consent)
• Analytics: Analyzing website usage patterns to improve our services and user experience
• Legal Obligations: Complying with applicable laws, regulations, court orders, and government requests

4. Data Storage and Security

Your personal data is stored on secure servers located in India. We implement industry-standard security measures including:

• SSL/TLS encryption for all data in transit
• AES-256 encryption for sensitive data at rest
• Role-based access controls limiting data access to authorized personnel only
• Regular security audits and penetration testing
• Secure cloud infrastructure with ISO 27001 certification
• Automated backups with disaster recovery procedures

We retain your personal data for the duration necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Typically, service-related records are retained for 7 years from the date of service completion, as required by Indian tax and regulatory laws.

5. Third-Party Data Sharing

We share your data with third parties only in the following circumstances:

• Government Portals: MCA (Ministry of Corporate Affairs), Indian Trademark Registry, DPIIT, Udyam/MSME portal, GST portal, FSSAI, and other regulatory bodies as required for service processing
• Payment Gateways: Razorpay/PayU for processing online payments (they receive only the minimum data required for transaction processing)
• Service Partners: Chartered Accountants, Company Secretaries, and Advocates engaged for specific service execution (under strict confidentiality agreements)
• Cloud Service Providers: AWS/Vercel for hosting and NeonBase for database services, all with data processing agreements in place

We do not sell, rent, or trade your personal data to any third party for marketing purposes.

6. Your Rights Under DPDPA 2023

As a data principal under the Digital Personal Data Protection Act, 2023, you have the following rights:

• Right to Access: Request a copy of your personal data held by us
• Right to Correction: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data (subject to legal retention requirements)
• Right to Data Portability: Request your data in a machine-readable format
• Right to Nominate: Nominate another person to exercise your rights in the event of your death or incapacity
• Right to Withdraw Consent: Withdraw consent for data processing at any time (without affecting the lawfulness of processing based on consent before withdrawal)

To exercise any of these rights, contact our Data Protection Officer at help@iprosolutions.co.in or call +91-9324090425.

7. Cookie Policy

We use the following types of cookies:

• Essential Cookies: Required for website functionality (session management, CSRF protection)
• Analytics Cookies: Google Analytics cookies to understand website usage patterns (anonymized)
• Preference Cookies: Remember your language and display preferences
• Marketing Cookies: Used for targeted advertising (only with your consent)

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.

8. Grievance Redressal

In compliance with DPDPA 2023, we have appointed a Data Protection Officer and established a grievance redressal mechanism. If you have a grievance regarding the processing of your personal data:

1. Contact our Data Protection Officer at help@iprosolutions.co.in or +91-9324090425
2. We will acknowledge your grievance within 48 hours and resolve it within 30 days
3. If unsatisfied with our resolution, you may approach the Data Protection Board of India

9. Children's Data

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data of a child under 18, we will take steps to delete such information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Information

For any questions about this Privacy Policy or our data practices, contact us at: