Refund Policy

1. Overview

At I-Pro Solutions, we strive to provide the best service experience. If you are not satisfied with our services, this Refund Policy outlines the circumstances under which refunds are available, the process for requesting a refund, and expected timelines.

2. Refund Eligibility

3. Refund Process

1. Submit Request: Email help@iprosolutions.co.in with your order reference number and reason for refund
2. Review: Our team reviews the request within 2 business days
3. Decision: You receive an approval or denial via email with detailed explanation
4. Processing: Approved refunds are processed within 7-10 business days
5. Credit: Refunds are credited to the original payment method

4. Partial Refunds

In some cases, a partial refund of the professional fee may be applicable if the service was partially completed before cancellation. The refund amount is calculated based on the work completed and expenses incurred up to the cancellation date.

5. Government Fee Reimbursement

Government fees are paid directly to the relevant authorities on your behalf. These fees are governed by government rules and are generally non-refundable once submitted. In rare cases where a government fee is refunded by the authority, we will pass through the refund to you after deducting any bank charges.

6. Contact for Refunds